everyday is a happy day!

i think our rm28 is finally more settled. no more problematic cases, although those cases are still around they are no longer a headache anymore! yippeee... the current problems are more of a medical and illness related issue, so its fair... afterall its a hospital for crying out loud!

today i had 3 discharges and out of which there was a suppose to be B2 patient; she became C class due to lack of available bed in B2 setting. her family requested for a B2 immediately when she arrived from A&E but i told them that there were none available but we will follow up on it and transfer her up when its available. family noted. the patient was very well, ADL independent but was CRIB and NBM cuz she had a fall and a skull fracture. poor old lady can't eat nor drink, have fever also can't take panadol. but once she started drinking and took her pandol, she was well! THE MAGIC PILL...PANADOL! hahaha...

so why did i mention the B and C class thing? i realise that people still have the idea that if they are in C class they will be treated less of a human and the serving in the C class setting will be slow, not up to standard and patients are always dirty and unattended to. WRONG THINKING! a couple of those re-admitted patients which had no beds in B class came to our C class ward and commented how our service was so much better. we spent more time with them, provided more patient education and the patient felt more cared for in our ward! =)

so if our ward gave such great service why aren't we highlighted, praised and appreciated more often?! cuz... B class patients and their relatives are more educated. on discharge these people attend to comment more on the feedback form, write letter or cards and even buy cakes and fruits! i had been attached to B class wards before, i know. while C class patients are less "showy" in that sense but their heart-felt gratitude is real and sincere, its so dense that one can sense it without having to ask. =)

i felt patients in B class setting have a very professional relationship with their caregivers... i am patient (customer) and u r missy (service provider) so if u did a good job, i will reward u (of cuz there are those that expect u to service well regardless of ... cuz they had paid that sort of money liao lor) patients in C class may initially comes in with the idea that nurses in C class are terrible and if they don't listen to the nurses they will be left to shit in their pants til the next morning's mass shower! (mass shower = everyone standing in 1 line and kena sprayed water on!) but after staying here and realised that it was not the case, they will joke and talk with the nurses (but often its the nurses that go and KPO the patient 1st! hahaha) thus our patients tends to leave the ward with the idea that she (patient) had made a few good friends (nurses) during this period of boring and blood sucking days of her life.

the suppose to be B class patient on discharge gave us chocolate, fruits and a card. i am pleasently surprise and exteremly glad. i felt that everyone in rm28 deserved a pat on the back...after all those nasty events of phlebitis, pt fall, family complaints and stuff.

although i am happy for the outward token of appreciation, will i opt to leave the C class setting for a B class setting in lure of these "thanksgiving"? i think maybe not, i like to be sincerely treating people not having to bear with silly demand of patients who think they had paid enough to demand nurses to be their personalised maid! i like being a C class nurse. i like serving sweet old grannies that are beautiful and graceful with tons of life-stories to tell. i love being called "xiao-mei" or being told how my fair smooth skin was just like theirs once upon a time. =) yes... i am proud to be a C class missy. =)

but of cuz... it never harm to have a few more supposed to be B class patients around once in a while to make us feel good and appreciated in tangible terms. =P

ps- it felt like a sunday these few days... cuz drs' order had been a breeze and pts are all so cheery and nice! =) *Happy*